Refund policy

Refund Policy for Perishable Food Products

Thank you for shopping with us. We are committed to providing high-quality perishable food products and ensuring your satisfaction. Please review our refund policy carefully to understand your rights and responsibilities.

1. General Policy

Due to the perishable nature of our products, we are unable to accept returns. However, we are committed to addressing any issues to ensure you have a positive experience. Refunds or replacements may be offered under specific circumstances outlined below.

2. Eligibility for Refunds or Replacements

You may request a refund or replacement if:

Damaged or Defective Items: The product was damaged during delivery or is defective upon arrival.

Incorrect Order: You received the wrong product or your order is incomplete.

Quality Concerns: The product does not meet our quality standards (e.g., spoiled or unsafe to consume upon arrival).

To qualify for a refund or replacement, please adhere to the following conditions:

1) Notify us within 24 hours of receiving the product.

2) Provide clear photos of the issue, including packaging and the product itself.

3) Retain the product until we advise whether it needs to be disposed of or returned for investigation.

3. Non-Refundable Situations

We cannot offer refunds or replacements in the following cases:

Improper Storage: The product was not stored correctly after delivery, as specified on the packaging.

Delivery Delays: Issues caused by incorrect shipping information provided by the customer.

Change of Mind: You no longer want the product or ordered it by mistake.

Allergies or Preferences: The product was as described, but does not suit your taste or dietary preferences.

4. Refund Process

If your request is approved, refunds will be processed as follows:

Method: Refunds will be issued to the original payment method.

Timeline: Please allow up to 10 business days for the refund to appear in your account.

5. Replacement Process

If a replacement is approved:

The replacement will be shipped at no additional cost.

Delivery timelines will vary depending on product availability and shipping location.

6. How to Submit a Request

To request a refund or replacement, please contact our Customer Service team:

Email: online@kuevings.com

Phone/WhatsApp: +6011-2617-9319

Details to Include: Order number, photos of the issue, and a brief description  of the problem.

7. Disclaimer

We reserve the right to modify this policy at any time. Any changes will be posted on our website. This policy does not affect your statutory rights under applicable law.

Thank you for your understanding and for choosing www.kuevings.com!